Privacy Notice

Effective from: November 2025

At JudyHopps9, we treat personal information with care. This notice explains what data we may collect, how and why we use it, the steps we take to secure it, and the limited situations where it may be shared. Our approach is built around common Australian privacy expectations, GDPR-style principles, and the AML/KYC requirements that apply to real-money services.

1. Information We May Collect

When you create an account, sign in, or use features on JudyHopps9, we may collect and process details such as:

• Personal profile details you submit (for example, your name, date of birth, and account profile information).
• Contact information such as your email address and phone number.
• Verification materials for identity checks (for example, driver licence, passport, national ID, and selfie verification).
• Payments and wallet activity (including PayID details and transaction records).
• Technical and device information (such as IP address, browser type, device identifiers, and approximate location signals).
• Account activity data (logins, deposits/withdrawals, bonus usage, and general platform interaction patterns).

2. How We Use Your Data

We use information to run the service safely and to improve the experience, including to:

• Verify identity and confirm account ownership.
• Detect and reduce fraud, misuse, and unauthorised access attempts.
• Complete AML/KYC checks and related compliance processes.
• Process deposits, withdrawals, and other account transactions securely.
• Maintain performance, troubleshoot errors, and enhance site functionality.
• Provide customer support and respond to requests.
• Send essential service notices and security alerts, and promotional messages only when you’ve chosen to receive them.

3. When Information May Be Shared

We only share personal information where it’s needed to operate the platform or meet legal requirements. This can include:

• Payment processors and banking partners that help complete transactions.
• Identity verification and risk-monitoring providers that help protect users and the platform.
• Regulators, authorities, or law enforcement where disclosure is required or permitted by law.
• Professional advisors (such as legal, compliance, and audit) where reasonably necessary.

We do not sell or rent your personal data for advertising or third-party marketing purposes.

4. How We Help Keep Data Secure

We use a combination of technical safeguards and operational controls designed to reduce risk, including:

• Encrypted connections (SSL/TLS) for sensitive pages and transactions.
• Monitoring, protective tooling, and security checks to identify unusual activity.
• Access controls that limit data handling to authorised staff and approved systems.
• Routine maintenance practices such as backups, reviews, and integrity checks.
• Security processes aligned with privacy principles and AML/CTF obligations.

5. Data Retention

We keep information for as long as it’s needed to provide services and operate your account. If you close your account, certain records may still be retained for up to 5 years (or longer where required) to meet regulatory, reporting, dispute, and compliance obligations.

6. Your Options and Rights

Depending on applicable rules and your situation, you may request:

• Access to the personal information we hold about you.
• Corrections to inaccurate or outdated details.
• Deletion of certain data where permitted by law.
• Opting out of marketing communications at any time.
• More information about how your data is handled.

To make a request, contact our team via LiveChat. We’ll review your message and respond as soon as reasonably possible.